Here are common problems that may occur:

• The wrong book is appearing

If an item of a different title appears or if it is showing in the incorrect language please contact us for further assistance.

• I am receiving an error message that says, "Sorry you don't have access to that book."

This can show for any digital item. The item could be expired from the digital bookshelf if the duration has passed. If this doesn't appear under 'expired items' please contact us for further assistance.

• I am having issues with my VitalSource app.

If you have access to your eTextbook, and have technical issues within the VitalSource platform or app, you may contact VitalSource customer service at 1-855-200-4146 or visit their website HERE.

• I am receiving an error message that says, "An error occurred during the VitalSource redemption process".

There is likely an issue connecting to your eTextbook/Courseware with your account for an unknown reason.

• • Step by Step Resolution
    •  Give up to 2 hours for the redemption process to complete and try again.
    • If the issue is not resolved, please contact us for further assistance and we will have to send this to our ebook team to resolve. 
    • Typical turn around time for these is 24-48 hours from the time your issue is submitted. 

• I am having issues with my Pearson+ ebook

Pearson support can be reached at:

https://support.pearson.com/getsupport/s/contactsupport